How to Contact Us

Customer Services

For online enquiries just complete the form below and we'll be in contact as soon as possible.

Your name:

Your email Address:

Your telephone number:

Your policy number: (if applicable)

Your message:

However if you'd like to talk to one of our experienced members of staff then just call us during normal business hours on 0844 7366 222

Our Complaints Procedure

Step 1.

It is our intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact the Managing Director of Voyager Insurance Services Ltd. The contact details are:

Voyager Insurance Services Ltd
13-21 High Street
Guildford
Surrey
GU1 3DG
Tel: 0870 241 7460
Fax: 01483 569676

In all correspondence please quote scheme reference VOY/PMWED/10 or VOY/PMWED/09 for policies purchased before 1st April 2010.

Step 2.

In the event You remain dissatisfied and wish to make a complaint, you can do so by contacting the following:

The Head of Claims
UK Underwriting Ltd
2 Gibraltar House
Bowcliffe Road
Leeds
LS10 1HB

Step 3.

If it is not possible to reach an agreement, you may refer your case to the Financial Ombudsman Service (FOS). This also applies if you are insured in a business capacity but have a group annual turnover of less than £1 million, or are a charity with an annual income of less than £1 million, or are a trustee of a trust with a net asset value of less than £1 million. You may contact the Financial Ombudsman Service at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Fax: 020 7964 1001